No refunds will be given if the Customer simply changes their mind.
A replacement Unit will be supplied if the Unit has faults that cannot be repaired. Depending on where you live, the time frame to receive your exchanged product may vary.
Repairs will be carried out on-Site if possible, or the Unit will be replaced with a loan Unit whilst the original is being repaired off-site.
If the Unit has been built into location and is not accessible or removable, it will be the responsibility of the Owner to make the unit accessible or removable.
Repairs/refunds will not be applicable if an outside party works on or damages the Unit without prior approval from the Supplier during the Warranty period, or due to damage done beyond human control.
To be eligible for a return, you must notify the Supplier within 14 days of receipt of the item. Your item must be unused and in the same condition that you received it. It must also be in the original packaging (if applicable).
Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be eligible for refund, return or replacement.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then a Credit Note will be raised, less a Restocking and Admin fee. You will nominate a Bank Account for this refund to be paid into. Refunds will be processed within 30 days of date of Credit Note.
If you have note received this refund within 30 days, please contact the Supplier direct on 03 8786 3899.
Freight costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.