Terms and Conditions

Change of Mind:

Please choose carefully, as refunds aren’t usually provided for simple changes of mind, wrong selections, or finding goods at a lower price elsewhere. Double-check your choices before adding them to your cart!

Damaged Goods:

If any items arrive damaged, please let us know within 24 hours. Our Support Team will discuss options to resolve the issue. We’ll typically arrange a return for replacement or refund through the manufacturer or provide a replacement part if the damage is minor. Please do not assemble, install, or use any damaged goods.

Wrong Product:

If you receive the wrong product from Cold Display Solutions, the item will be replaced at our cost. Please contact our support team.

Incorrect Information:

If we have an incorrect product description, photos or information on our website that lead to the incorrect purchase, Cold Display Solutions will cover the costs associated with returning the item.

Size Exchange:

If a product doesn’t fit your space, reach out to our support team at sales within 2 days of receiving the goods. We’ll do our best to help, but please note that size exchanges may not always be accepted by Cold Display Solutions if you made the wrong selection.

Returns (If applicable):

To be eligible for a return, you must notify the Supplier within 14 days of receipt of the item.  Your item must be unused and in the same condition that you received it. It must also be in the original packaging (if applicable).

Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be eligible for refund, return or replacement.

Refunds (If applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then a Credit Note will be raised, less a Restocking and Admin fee.  You will nominate a Bank Account for this refund to be paid into.  Refunds will be processed within 30 days of date of Credit Note.

If you have not received this refund within 30 days, please contact the Supplier direct on 03 8786 3899.

*Freight costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Replacements (If applicable):

A replacement Unit will be supplied if the Unit has faults that cannot be repaired. Depending on where you live, the time frame to receive your exchanged product may vary.

Conditions:

Repairs/Refunds will not be applicable if an outside party works on or damages the Unit without prior approval from Cold Display Solutions during the Warranty Period, or due to damage done beyond human control.

Repairs:

Repairs will be carried out on-site if possible, or the Unit will be replaced with a loan unit whilst the original is being repaired off-site.

Unit Location:

If the Unit has been built into location and is not accessible or removable, it will be the responsibility of the Owner to make the unit accessible or removable for servicing.